Supporting Our Mortgage Customers

There are relief options available for FNBO mortgage customers that have been directly impacted by COVID-19. Please refer to the resources below for information, including how to contact us about your mortgage concerns.

Husband wife looking over finances

Consumer Resource – Consumer Financial Protection Bureau

On April 6, the Consumer Financial Protection Bureau (CFPB) released information regarding coronavirus mortgage relief options.

Their webpage has helpful information for those who find themselves impacted and concerned about the effect on their ability to pay their mortgage or rent. It outlines the federal and state governments’ plans to help struggling homeowners during this time. Visit their website to understand your options for mortgage and rental relief.

Helpful CFPB Information

For many homeowners with mortgages, there’s help, but you should first assess your situation.

  • If you can pay your mortgage, pay your mortgage.
  • Don’t call your mortgage servicer if you aren’t facing an immediate issue. Mortgage servicers are getting a lot of calls and need to first help those who won’t be able to pay their mortgage.
  • If you can’t pay your mortgage, or can only pay a portion, contact your mortgage servicer immediately. See FNBO contact information below.

The new federal law, the Coronavirus Aid, Relief, and Economic Security (CARES) Act, puts in place two protections for homeowners with federally backed mortgages:

  1. A foreclosure moratorium
  2. A right to forbearance for homeowners who are experiencing a financial hardship due to the COVID-19 emergency

If you don’t have a federally-backed mortgage, you still may have relief options through your mortgage servicer or from your state.

  1. Moratoriums suspend or stop foreclosure and processes differ by state.
  2. Forbearance is when your mortgage servicer or lender allows you to pause or reduce your mortgage payments for a limited period of time. Forbearance doesn’t erase what you owe – you’ll have to repay any missed or reduced payments in the future. If your income is restored, reach out to your servicer and resume making payments as soon as you can.

To read more, visit the Consumer Financial Protection Bureau’s mortgage relief guide by clicking on this link:

Woman on phone

FNBO Contact Information:

  • If you have questions and aren’t sure if you MAY need assistance later, please call our Customer Care Team.
    Call: 855-350-6482

  • If you know you ARE GOING TO MISS A PAYMENT and need relief, please contact our relief specialists.
    Call:  800-845-4723   

Please note that up-to-date mortgage customers will not experience any negative credit bureau reporting when requesting relief, and we have temporarily paused foreclosure related activities.