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Making Online & Mobile Banking Even More Secure

Because we care about helping you protect what matters most, we've updated our login process to help increase security.

Watch the set up process in this short video.

In our continued efforts to help you protect what matters most, we have updated our login process for online and mobile banking. This video will show you how to setup your new login process. You can read more about the update, and check out the most frequently asked questions below.


Account Login Process Has Changed

As our world becomes more reliant on digital technology, our team at FNBO is listening to your requests and always searching for the safest and most secure tools to improve our Online and Mobile Banking experiences.

In this effort, we updated our login process to Online and Mobile Banking. Below you’ll find more information about the update, and Frequently Asked Questions to help you better understand the update.

What will this update look like?

The update will change how you currently login to your account, however similar processes are used in several different programs, and will probably seem familiar to you. Watch this short video to see the setup process.

The new process will be a 2-step process.

  1. Your first step will be logging into your account with your username and password.
  2. The second step will require you to enter a code which will be given to you via text message, phone call or email.

The first time you login to your account after the update you will be able to customize how you receive your secure code. You will also be able to change your preference at any time through your account.

Once you authenticate a particular device, you will not be prompted to authenticate that device again unless there is a possible IP change or clearing of cookies.

Why is this update happening?

This update will increase our already robust security defense for your digital accounts. Our Information Security team is constantly testing and evaluating how to keep your accounts the safest and most secure possible. This update will do just that – help keep your accounts as safe as possible.

Will my login information change?

No. You can keep using your username and password. We are adding a security step by sending the secure code directly to the phone number or email you choose.

You will notice that your security questions, personal message, and personal image have been removed. These have been replaced by the more secure method of a code being sent to you.

What happens if I need help?

Feel free to contact us if you have more questions, or something isn’t working correctly.

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