Business Online Banking FAQs

Your Account Detail provides you with the most current balance available, including any recent transactions/purchases. Keep in mind that a transaction cannot be viewed until it has actually posted to your account.

Online account access is available 24 hours a day, 7 days a week - whatever time is most convenient for you! However, the system may be taken off-line for routine maintenance during off-peak hours.

Yes. You can access the site from any computer with Internet access.

To better protect your online identity and account information, you may be prompted to enter additional security information when logging in from a different PC than one used previously.

It's free! Once you enroll, you'll have 24-hour access to your business banking and business credit card accounts at no cost.

• Memorize your User ID and Password. It is essential that you do not reveal your User ID and Password to anyone! We also recommend that you do not use easily verifiable information such as birth dates, social security numbers and addresses when selecting your Password and User ID.
• Frequently change your Password. You can easily change your Password online by logging in and clicking on the 'Profile' Tab.
• Completely sign-off after each online session. For security purposes, online account access will automatically sign you off after 10 minutes of inactivity.

If you think someone may know your User ID or Password, please call an Online Representative immediately at 1-800-853-9586 to assist you in changing your information. You can also change your Password online by logging in and clicking on the 'Profile' tab. We suggest that you change your Password at least once a month for added security.

Encryption is the encoding of a file in order to protect its contents. This entails a word or a group of words essentially written in a secret code language - a language that is useless to anyone but you and your bank, to protect that message from unwanted viewing or tampering. The term "encryption" is a computer-age extension of the term "cryptic," which means something being hidden or mysterious.

Encryption, in all of its forms, is a major reason why we can offer you online account access. Basic encryption involves the transmission of data from one party to another. The sender encodes the data by scrambling it, then sends it on. The receiver must decode the data with the correct "decoder" in order to read and use it. Your computer, as well as our computer system, recognizes the mathematical formulas of the encrypted messages during transactions. The more powerful computer system you possess on your end, the higher level or grade of encryption you can use. There are two types of encryption that you should be familiar with - domestic grade and international grade - when deciding how you will do your online banking. Domestic grade encryption, also called 256-bit encryption, is a much faster and more powerful form of encryption. On the other end of the spectrum would be 40-bit, or international grade, encryption. The 40-bit means that there are two to the 40th power of possible keys that could access your account information, but only one that could be used per Internet banking transaction. This essentially means that the chances of cracking the code for a particular transaction in 40-bit encryption are very, very small. The 256-bit encryption requires more computer processing power than 40-bit encryption but is more secure.

All transmission of customer information through online account access is encrypted using 256-bit encryption technology.

No. A cache is a stored file on your computer's hard drive. When dealing with sensitive and secure data, we do not want the computer to store the information on your hard drive.

Protecting the privacy and security of your confidential financial information is our first priority. Online account access provides end-to-end encryption to secure transactions while in transit. Your accounts are also protected with a Password known only to you. Only you can access your accounts and authorize payments. To gain a greater level of protection, we recommend changing your Password(s) on a regular basis and not using birth dates, first or last names, or other documented numbers or letters that may be easy to locate. Only you know your private Password, so you can be confident that your data is secure. Your Password is NOT known to your Internet Service Provider or First National.

You can reasonably assume that some level of information tracking will be done when you logon to the Internet. Unless a site or service provider posts its information gathering and dissemination practices, it is up to you to inquire about them. It is also up to you to decide whether you want to provide your name, mailing address, phone number or any other personal information if a website asks you to register.

Some websites transfer a file, often referred to as a "cookie," to your computer's hard drive, which enables them to track your activities on their site. While a code in the cookie file allows a site to label you as a particular user, it doesn't reveal your real name and address unless you've provided the site with such information or set up preferences in your browser to do so automatically. Newer versions of browser software enable you to decide whether you want to receive cookie files, and some programs notify you when a website is about to deposit a cookie file. To check whether cookie files have been placed on your computer, look for a hard drive file called "cookies.txt" if you have an IBM compatible PC or "magic cookies" if you have a Macintosh. You can delete these files from your hard drive. There are also utility software programs, called "cookie cutters" or "anonymizers" that allow you to edit cookie files selectively within web browsers. Note: after you delete our cookie, if you log on from the same browser again, you will be prompted to answer your security questions.

Your browser must accept cookies in order to access your account online. First National Bank uses a cookie to maintain authentication between our application server and your browser. This cookie holds a key, which is used to verify customer authentication. This ensures that we are maintaining a secure connection. If your browser does not accept cookies, we are unable to maintain authentication between your browser and our application.

First National Bank also uses a persistent cookie to personalize the display of information for you. For example, a persistent cookie enables you to set which entry page (personal or business) to use as the site's home page.

All First National Bank cookies are encrypted to help prevent being hacked. For security purposes, the information collected in the information will not be your Social Security Number, Password, or other personal or company information.

No. The cookie is used to help identify you at logon, but does not gather information about your PC or look at any information on your PC.

Only our website can read our cookie. It is used only at logon, and is not used to track your activities on the Internet.

Our cookie contains only an encrypted numeric identifier with some anti-tamper content, and does not track any of the information on the web pages or any transactions you do. The cookie is unaware of the transaction, its type, amount and does not store any personal information about you.

Spamming is the practice of sending unsolicited electronic mail to many users simultaneously. The email message itself is referred to as "spam".

1. To prevent credit card misuse, don't give out your credit card number online unless you know and trust the requesting website, or are assured that proper security measures are in place.
2. To ensure security, your credit card number should be encrypted using the latest software technology. Don't believe a website that tells you that your information doesn't need to be encrypted and contact companies providing the encryption technology to check whether it's actually being used as advertised.

If your credit card or personal information is being used fraudulently, immediately contact your card issuers and all creditors with whom your credit card number or name has been used or may be used. Also contact the fraud units of the three major credit reporting companies: Experian (experian.com), Equifax (equifax.com), and TransUnion (transunion.com).

Beyond the initial reporting steps, there are many avenues available for dealing with or obtaining information about the varied aspects of credit card or identity theft. The primary resource is the Federal Trade Commission.

Phishing is a fraudulent email scam that uses spam to attempt to get consumers to disclose or verify their account numbers, personal identification numbers (PIN), Social Security Numbers, Passwords, or other sensitive information. This email typically resembles an email from a familiar company and may have a similar Internet address to that company in the text; however, it will usually have a couple of letters transposed.

In an effort to protect yourself, use caution when applying for items via email. Be sure to verify the Internet address and check to see if the site is secure before you enter any personal data. If you receive an email from First National Bank that looks suspicious, please call to verify that we sent it to you.

Protecting your personal or company information online is an essential part of our service to you. Our commitment and understanding is demonstrated in our online Privacy Policy and Security Center.