Call Us

Agents are available to assist you. Select a customer service department so we can best serve you.


Banking and Lending Customer Service: 800-642-0014

Credit Card Customer Service: 888-530-3626

Mortgage Customer Service: 877-217-9714


Banking and Lending Customer Service: 800-853-9586

Credit Card Customer Service: 800-819-4249

Treasury Management Customer Service: 866-461-1467

Accessibility & Technology

Hearing Impaired: We accept calls made through relay services (dial 711)

User ID/Password Assistance: 877-932-3626

Zelle Assistance: 866-223-1768

Frequently Asked Questions

What's my routing number?
Click here to find your local market routing number.

I forgot my User ID/Password. How do I log in to my account?

Click here and fill out your information on our Secure Password Reset page.

How do I activate my new card?

1. Click here to log in to your full site account
2. Select "Activate Card" from the link on the left side of the page

For more FAQs, visit our Personal Help Center or Business Help Center.

Report Phishing

  • If you believe you have received a suspicious email or text that pretends to be from us, please forward the email or text as an attachment to
  • If you have clicked on a link or believe you may have unintentionally compromised your account information, contact us immediately using the phone number on the back of your credit or debit card.
  • You can also report scams and suspicious calls, emails, and text messages to the U.S. Federal Trade Commission as well as confirmed cases of identity theft.

Report Fraud

To report fraud on your account please email us at To expedite your request, call the Fraud and Disputes Contact Center at 888-530-3626 (Option 3 then Option 2) or call the number on the back of your card at your earliest convenience, open 24 hours a day, 7 days a week. Otherwise, we will review your request within 24-48 hours.

Please note, when we call you we will not ask for any personal identifying information such as Social Security Number, Date of Birth, etc.  If you receive a call claiming to be from FNBO asking for this information, please hang up and call the number on the back of your card.

For more information on phishing and different types of fraud, please visit the Security Center.

Other ways to get in touch

Contact or Visit a Local Branch

First National has over 100 branch locations and 55,000 ATMs nationwide.

Send a Secure Email

Log in to your account and send a secure email using the Secure Message Center.

Tweet Us

@FNBO is the official Twitter handle for First National Bank of Omaha.

Make a Payment Online

Log in to your online account to make an online payment 24/7.

Personal Banking FAQs

View frequently asked questions regarding personal products and services.

Business Banking FAQs

View frequently asked questions regarding business products and services.

Credit Card Payment Address

Bankcard Payment Processing
P.O. Box 2557
Omaha, NE 68103

Send Mail

First National Bank of Omaha
P.O. Box 3128
Omaha, NE 68103