Release Date: April 30, 2020
First National Bank of Omaha (FNBO) ranked Best Bank for Customer Satisfaction in the Midwest Region by J.D. Power 2020 Retail Banking Satisfaction Study
OMAHA, Neb. April 30, 2020—First National Bank of Omaha (FNBO) received the highest score in the Midwest Region of the J.D. Power 2020 U.S. Retail Banking Satisfaction Study of customers’ satisfaction with their own retail bank. FNBO, which previously ranked best in the region in J.D. Power’s 2018 study, scored highest for communication and advice, convenience, and products and fees.
“We are grateful for being named Best in the Midwest by J.D. Power two out of the last three years,” said Sean Baker, executive vice president, Individual Consumer Experience. “It’s a testament to our tradition of always striving to do the right thing for our customers and the communities we serve.”
The study measures customer satisfaction with banks in 11 geographic regions across the country in six factors: account opening; communication and advice; channel activities; convenience; problem resolution; and products and fees. Channel activities refers to ATM; assisted online; branch; call center; IVR; mobile; and website.
The J.D. Power study is based on responses from 91,950 retail banking customers of 182 of the largest banks in the United States regarding their experiences with their retail bank, from April 2019 through February 2020. Big banks are defined as banks with more than $250 billion in domestic deposits; regional banks are those with $55 billion-$250 billion in domestic deposits; and midsize banks are those with less than $55 billion in domestic deposits.
For more information about the J.D. Power U.S. Retail Banking Satisfaction Study, visit https://www.jdpower.com/business/resource/us-retail-banking-satisfaction-study.
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