FDIC-Insured - Backed by the full faith and credit of the U.S. Government
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Digital Business Banking Services Agreement
Updated 7/27/26
ACCESSING AND TRANSACTING BUSINESS ON YOUR ACCOUNTS BY USING ONE OR MORE OF OUR DIGITAL BUSINESS BANKING SERVICES (EITHER ONLINE OR VIA APPLICATION) MEANS YOU AGREE TO ALL OF THE APPLICABLE TERMS AND CONDITIONS OF THIS DIGITAL BUSINESS BANKING SERVICES AGREEMENT.
BY ENROLLING, YOU CONSENT TO BEING CONTACTED AT THE MOBILE PHONE NUMBER AND EMAIL ADDRESS THAT YOU PROVIDE. THIS INCLUDES BUT IS NOT LIMITED TO CONTACT THROUGH LIVE OPERATORS, TEXT MESSAGES, PUSH NOTIFICATIONS, EMAIL MESSAGES, AUTOMATIC TELEPHONE DIALING SYSTEMS AND ARTIFICIAL OR PRERECORDED VOICE MESSAGES OR BY OTHER MEANS. CONTACT MAY OCCUR TO RESPOND TO YOUR INQUIRIES, TO COLLECT MONEY YOU OWE US AND FOR OTHER CUSTOMER SERVICE PURPOSES. YOU CONSENT TO THESE CALLS, TEXT MESSAGES AND PUSH NOTIFICATIONS EVEN IF THE MOBILE PHONE NUMBER PROVIDED IS ON ANY STATE OR FEDERAL "DO-NOT-CALL" LIST AND EVEN IF YOU HAVE PREVIOUSLY REQUESTED US NOT TO CONTACT YOU AT THE MOBILE PHONE NUMBER. YOU WILL PROMPTLY NOTIFY US IN THE EVENT YOU CHANGE YOUR PHONE NUMBER. YOUR SERVICE PROVIDER'S MESSAGE AND DATA RATES MAY APPLY.
Contents
- 1. What this Agreement Covers
- 2. Accepting This Electronic Agreement
- 3. Introduction
- 4. Online Banking Service Terms
- 4.1 Account Information
- 4.2 Email
- 4.3 Service Availability
- 4.4 Termination of Services
- 4.5 Changes
- 4.6 Credit Review; Third Party Contacts
- 4.7 Assignment
- 4.8 Authorization
- 4.9 Bill Pay: Payments and Transfers
- 4.10 Stop Payments on Checks
- 4.11 Payments for a Loan or Line of Credit with Us
- 4.12 Payments to a Credit Card Account with Us
- 4.13 Compliance with Law, Rules and Regulations
- 4.14 Required System-Generated Service Notifications
- 4.15 Statements
- 4.16 Paperless Statements
- 4.17 Balances
- 4.18 Account Alerts
- 4.19 Business Days
- 4.20 Confidentiality
- 4.21 Multiple Entities
- 4.22 Business Use and Personal Use
- 4.23 Your Personnel
- 4.24 Fees
- 4.25 Our Liability for Online Banking Services
- 4.26 Complete Agreement
- 5. Mobile Banking Services Terms
- 5.1 Eligibility
- 5.2 Your Responsibility Generally
- 5.3 Your Responsibility for Losses
- 5.4 Additional Terms
- 5.5 Our Liability for Mobile Banking Services
- 5.6 Mobile Remote Deposit
- 5.7 Mobile Remote Deposit Limitations
- 5.8 Proper Use of the Mobile Remote Deposit Feature
- 5.9 Your Responsibility for Mobile Remote Deposits
- 5.10 Passcode Access
- 6. Terms of Use
- 6.1 General Restrictions Concerning Use of Our Website and App
- 6.2 Copyright and Trademark Notices
- 6.3 Notification of Claimed Infringement
- 6.4 Limitation or Termination of Website or App Access
- 6.5 Information Accuracy
- 6.6 Limitation of Liability and Disclaimer
- 6.7 Links to Other Websites
- 6.8 Information Submissions
- 6.9 Violations of Terms; Indemnity
- 6.10 Governing Law; Venue
- 6.11 Area of Service
- 6.12 Waiver
- 6.13 Dispute Resolution
- 6.14 Severability
- 6.15 Notices
- 7. Privacy Notice and Customer Security and Fraud Prevention Center
1. What this Agreement Covers
This Digital Business Banking Services Agreement ("Agreement") is an agreement between you and First National Bank of Omaha ("Bank") that governs your use of our website generally, Online Banking Services Terms, Mobile Business Banking Application Services and other services (together, the "Services") that are accessible through our business digital platforms consisting of our website or one of the mobile banking applications ("App" or "Apps"). These Services permit you to perform a number of functions for accounts you have with us including, but not limited to, checking, savings, credit card or loans ("Account" or "Accounts") through the use of a compatible device ("Device"). This Agreement does not apply to your use of certain products or services available as a customer of the Bank, for example the Zelle Network®, PayMaker, Centime (each a "Third Party Service"). Your use of any Third Party Service, regardless of the method you use to access it, is governed by a separate agreement ("Third Party Terms of Service"). No part of any Third Party Terms of Service is incorporated into or made part of this Agreement.
2. Accepting This Electronic Agreement
By Clicking "I Agree" or "Submit" or logging on with either your user ID and password or your passcode you are:
- agreeing to the Agreement on behalf of the Customers. The "Customers" are those persons or entities you have enrolled or those additional persons or entities: (i) whose accounts you access via our website; or (ii) in whose name you use a Service available via our website;
- on behalf of the Customers, consenting to this electronic process for entering into and receiving a copy of the Agreement and for receiving all future communications or modifications related to the Agreement (for example, change-in-terms notices); and
- representing that you have all necessary rights, power and authority to make these agreements and give these consents on behalf of the Customers.
We are relying upon this electronic agreement process in permitting you to log on. Using our business digital platforms and Services is optional. Please exit now if you disagree with any of the terms contained in the Agreement.
You have an option to obtain a paper copy of the Agreement and any future communications or modifications of this Agreement. If you want a paper copy, either print a copy from our website or please call us at the phone number found under the Contact Us tab on our Website or App, and we will mail you a paper copy.
You do not have to consent to entering into or receiving the Agreement or future communications or modifications of this Agreement electronically. If you do not, you will be unable to enroll or use any of the Services via our business digital platforms. If you do not want to enter into or receive the Agreement or any further communications or modifications of the Agreement electronically or if you want to withdraw your consent, do not click "I agree" or log on. Instead, call 800-853-9586. Withdrawal of your consent will not affect transactions which occur before we receive notice from you and have reasonable opportunity to act.
By proceeding you are confirming that you can access, read and print all of the Agreement.
You may update information needed to contact you electronically via our App or on our website via the Profile > Contact Information Tab.
3. Introduction
3.1 Parties to this Agreement
As used below, "you" and "your" refer to the Customers. "We," "us" and "our" refer to Bank. The Bank has divisions that operate under various brand names. For specific information, please (i) contact your local banker, (ii) call our Customer Care Center, or (iii) visit us online.
3.2 Relationship of the Parties
These terms and conditions are a contract and cover our Services generally. Some of those Services require enrollment and will not be available to you unless we have approved your enrollment. If you have not been enrolled in such a Service, the portion of these terms and conditions that cover that Service will not apply to you. Please keep a copy of this document in your records.
3.3 Relation to Other Agreements or Rules
Your use of these Services may be affected by other agreements and supporting documents you may have with us related to your Accounts. When you link an Account to one of these Services, you agree to continue to abide by the terms you have with us for that Account as well as the terms of this Agreement. For example, if you link your checking Account to one of these Services, you remain obligated to comply with the checking Account terms as well as this Agreement. You should review all related agreements and supporting documents along with this Agreement for any applicable fees, limitations on the number of transactions or other restrictions that may affect your use of the Account with these Services. Use of the Services may involve the use of clearing systems or other networks or associations and use of the Services is subject to the rules of such clearing systems, network or associations. By using the Services, you agree to comply with such rules, as applicable. You agree that we are not responsible for the acts or omissions of any clearing systems, networks or associations or its members. See the paragraph under "Limitations; Compliance with Law" for further information about such rules.
3.4 Termination of Accounts
If you terminate your Accounts you will not be able to use the Services.
3.5 Security
WE WILL NEVER ASK YOU TO DISCLOSE A SECURITY DEVICE IN AN EMAIL AND WE WILL NEVER SEND YOU AN EMAIL THAT ASKS YOU TO GO TO ANOTHER WEBSITE TO VERIFY YOUR ACCOUNT INFORMATION FOR US. FOR MORE INFORMATION, SEE THE "PHISHING" PARAGRAPH IN OUR CUSTOMER SECURITY AND FRAUD PREVENTION CENTER.
IMPORTANT NOTE ABOUT OUR RIGHT TO SUSPEND SERVICES IN THE EVENT THAT WE HAVE SECURITY CONCERNS: We reserve the right to temporarily suspend access to our website, to our App, to any or all Services, and to suspend honoring payments and transfers from your Account whenever we deem appropriate, in our sole and absolute discretion. This may occur, for example, if we are concerned that a system security breach has occurred or has been or is being attempted. We may, among other things, consider incorrect attempts to use a Security Device or the failure to complete an attempted payment or transfer as an indication of an attempted security breach.
IMPORTANT: We may permit access to your Account information and may accept as authentic any instructions given to us by any person that has successfully logged on with a User ID assigned to any of your personnel or entities. You are solely responsible for all conduct and transmissions that take place under those User IDs. You agree to keep and to require your authorized personnel to keep your User IDs secret along with all passwords, PINs, challenge questions, activation codes, confirmations and other security devices and features that you may be provided in connection with the Services (all of which are referred to, along with your User ID, as your "Security Devices"). You agree to notify us immediately if any of your Security Devices are lost or stolen or if you believe someone else has discovered what your Security Devices are. You must not disclose your Security Devices to anyone that is not authorized by you to use them; if any of your personnel disclose your Security Devices to another person, we are entitled to rely upon that person's authority to act on your behalf. We may permit such a person to access your Account information, to make payments and transfers and to otherwise use the Services. You are responsible for following all directions provided with respect to use of the Security Devices. To the extent that the Services enable you to select your Security Devices, you agree to select Security Devices that are as secure as possible (for example, Security Devices that are difficult to guess, long not short, composed of letters and numbers, and that follow any other recommendations we provide). To the extent that the Services allow you to change your Security Devices, we recommend that you do so regularly and frequently. Security Devices should be cancelled or changed whenever any person with access thereto transfers to a new assignment, leaves your employ or is otherwise no longer authorized to use a Security Device on your behalf or if you have any reason to believe that the security of your Security Devices has been breached. Certain of your personnel (referred to here as "Administrators") may have the ability to add, delete, and modify Security Devices and to determine which of your employees or representatives have access to the Services, and the type of access they have (your "Users"; your Administrators are also considered Users). Your Administrators are solely responsible for determining, on your behalf, who should be trusted with a Security Device and for supervising their use thereof. You are responsible for all transactions initiated by your Users even though they engage in transactions that you have not authorized, regardless of the purpose thereof and regardless of whether the User violates your rules pertaining to use of the Services. If a User loses or forgets a Security Device, they should contact your Administrator. If your Administrator loses or forgets a Security Device, they should contact us. Unless you have enabled dual control, if available, you understand and agree that any one User may be able to initiate transactions (including transfer and payment transactions) using the Services, regardless of whether the User was previously an authorized signer on the affected Accounts and regardless of whether any of those Accounts normally have other restrictions or require dual signatures. We do not assume liability or otherwise guarantee the security of information in transit to or from our facilities. We reserve the right to: (1) monitor or record all communications and activity related to the Services; and (2) require verification of all requested payments and transfers as we deem appropriate. This means, for example, that we may require your written or other verification before we make a transfer. Our records will be final and conclusive in all questions concerning whether or not any of your Security Devices was used in connection with a particular transaction. If any unauthorized use of your Security Devices occurs, you agree to: (1) cooperate with us and appropriate law enforcement authorities in identifying and prosecuting the perpetrator; and (2) provide reasonable assistance that we request in recovering any unauthorized payment or transfer.
4. Online Banking Service Terms
4.1 Account Information
Balance information available on our website may not reflect outstanding checks or charges, unposted or pending transactions (such as deposits, payments or credits) or recent payments or transfers. Balances in deposit Accounts may also be subject to a hold (which will not necessarily be evident from your online statement, but you will receive written notice when the hold is placed). Online transaction history for accounts is limited. Refer to your bank statements for additional account history beyond what is shown within the online transaction history.
4.2 Email
DO NOT USE EMAIL TO NOTIFY US OF LOST OR STOLEN SECURITY DEVICES, LOST OR STOLEN CREDIT, DEBIT OR ATM CARDS OR UNAUTHORIZED PAYMENTS OR TRANSFERS. DO NOT SEND REQUESTS TO MAKE OR DISCONTINUE TRANSFER OR PAYMENT REQUESTS VIA EMAIL. PLEASE call us toll-free at 800-853-9586 TO NOTIFY US OF ANY OF THOSE ISSUES.
4.2.1 Non-Urgent Communication
You may use one or more features of our website for general, non-urgent communications with us. You should not rely on email for important or time-sensitive notices to us such as stop payment orders, or for reporting a lost or stolen Security Device, or a lost or stolen credit, debit or ATM card. In any event, we will not take action based on an email request until we actually receive your message and have a reasonable opportunity to act. We would also caution you against using email for transmitting sensitive personal information. We reserve the right to terminate Services if email is used for threatening, abusive, obscene, libelous, defamatory or offensive material. Offensive material includes, among other things, sexually explicit messages or other messages that can be construed to be harassment or disparagement of others based on their race, color, religion, disability, age, sex or national origin.
4.2.2 Notice of Errors
You may also use one or more features of our website to notify us of errors on your statements. You should not consider that we have received your notification unless and until you receive a response from us. If you do not receive a response to your dispute within two (2) business days, you should resend your message (and await a response from us) or contact us in a different manner.
4.3 Service Availability
We make reasonable commercial efforts to make our Services and website available; however, we are not responsible for any scheduled downtime or other interruptions (for example, scheduled downtime needed for system updates or enhancements). We reserve the right to change service hours at any time.
4.4 Termination of Services
4.4.1 Your Termination
If you want to terminate your access to our online Services, you can contact our Digital Solutions team at 855-682-9141. Services may be discontinued immediately if we receive a call from your personnel or someone claiming to be one of your personnel. Alternatively, we may require that another procedure be followed so that we may verify the requesting person's identity and authorization to terminate. Payments or transfers will not necessarily be stopped or discontinued because you terminate access to online Services. If you want to make sure that payments or transfers are stopped, you must use the functionality that is available on the website to do so.
4.4.2 Our Termination
We reserve the right to terminate access to any or all Services in whole or in part at any time, with or without cause and without prior written notice. In that event or in the event that you give us a termination notice, we may (but are not obligated to) immediately discontinue making previously authorized payments or transfers, including recurring payments or transfers and other transactions that have not yet been processed.
4.4.3 Effect of Termination
Terminating the Services does not affect your or our rights or obligations under this Agreement with respect to occurrences before termination.
4.5 Changes
IMPORTANT NOTICE REGARDING CHANGES IN TERMS: We may unilaterally change the terms of this Agreement at any time. This includes modifications, deletions and the addition of new provisions, including non-financial provisions (for example, we may add provisions relating to our enforcement rights or the resolution of claims and disputes). If we make changes, we will send you a written or electronic notice, if required by law. Changes will be automatically effective on the date we specify and without the necessity of any further assent on your part. Unless we specify otherwise, changed terms will apply to your Accounts as then outstanding as well as to future transactions and balances. Each time you log in, you are confirming your assent to the terms of this Agreement, including all announced changes. Use of our Services is not, however, necessary for a change in terms to be effective. If you disagree with a change, you should stop using the Services.
4.6 Credit Review; Third Party Contacts
You agree that we may contact any source necessary and may obtain credit reports on you in connection with the Services. We may also contact third parties (such as but not limited to your payees and payors and other financial institutions) in connection with resolving problems with the Services (e.g., in connection with delayed or incorrectly posted payments).
4.7 Assignment
You may not transfer, assign or delegate your rights or duties under this Agreement. If you choose to use an aggregator or screen scraper service provider, you are authorizing them to act on your behalf in obtaining the Services. We reserve the right, at our sole discretion, to assign our rights and delegate our duties.
4.8 Authorization
4.8.1 Authorization
Each time you request us to make a payment or transfer using the Services, you authorize us to complete that payment or transfer without any further instructions or your signature; and the account-holding institution (which may or may not be us) to deduct the payment or transfer amount from the deposit account you identify (subject to restrictions our system imposes).
4.8.2 Revocability
You may revoke your authorization only by using the functionality that is available on the website to do so. Certain authorizations may not be revoked if we have already begun to process the request or if you have missed the applicable cut-off time.
4.8.3 Security Procedure
If our system verifies that a payment or transfer was initiated under a User ID assigned to you, or any of your personnel or entities, we are entitled to treat that payment or transfer instruction as if it was in writing and signed by you. This shall be considered the "Security Procedure" used to verify the authenticity of your payment and transfer instructions. This Security Procedure is intended to verify the authenticity of payment and transfer directions, not errors in transmission or content. A PAYMENT OR TRANSFER INSTRUCTION SHALL BE EFFECTIVE AS YOUR VALID ORDER TO US AND YOU AGREE TO BE BOUND BY IT IF: (1) IT WAS IN FACT TRANSMITTED OR AUTHORIZED BY YOU OR YOUR PERSONNEL; OR (2) IT WAS ACCEPTED BY US IN COMPLIANCE WITH THE ABOVE SECURITY PROCEDURE, WHETHER OR NOT IT WAS ACTUALLY AUTHORIZED BY YOU.
4.9 Bill Pay: Payments and Transfers
DO NOT SEND PAYMENT OR TRANSFER TRANSACTION REQUESTS VIA EMAIL.
4.9.1 Your Choices
You may use the Services in our business digital platforms to request the initiation of payment and transfer transactions. Our system will allow you to make a variety of payments or transfers and select various choices about those transactions. You are solely responsible for the choices you make and the accuracy and completeness of the data you input in connection with your transactions. If you have questions about these Services, such as how or when transactions will be carried out, we encourage you to call our Digital Solutions team at 855-682-9141. Support is available 24 hours a day, every day of the year.
4.9.2 Internal Transfers
When you transfer funds between certain accounts with us, the timing of that transfer depends on the type of transfer you initiate:
- One-Time Transfers: These transfers process real time if complete prior to the cut off time of 10:00pm CT. Transfer requests made after that cut-off time will be available immediately and viewable within the account details but will not post until the following business day.
- Scheduled and Recurring Transfers: These transfers begin processing at 7:00 a.m. CT each calendar day. When you initiate a scheduled or recurring transfer before 7:00 a.m. CT on a business day, funds will be debited and credited on the same day you scheduled. If your scheduled transfer date falls on a weekend or holiday, the transfer will be available immediately and viewable within the account details but will not post until the following business day. Transfers may be scheduled one-time or recurring at various optional intervals. Recurring transfers process automatically until cancelled, until a specified end date, or until we terminate Services per this Agreement. You are responsible for modifying or canceling recurring transfers when your obligations change.
4.9.3 Bill Payment
You may use our digital payment platforms to authorize payments from your eligible Accounts to third-party billers you designate. By using Bill Pay Services, you authorize us to debit your specified Account for the specified payment amounts and to transmit those payments via electronic or paper check methods as determined by biller capabilities and our processing systems. Fees may apply to certain Bill Pay Services and, where possible, will be disclosed to you before you initiate a payment. Additional fees may be assessed if a payment is returned or other post-transaction events occur.
- Adding a Biller: To add a biller, you must provide complete and accurate information including biller name, account number (entered twice for verification), biller zip code, and any optional nickname or memo. If no account number exists, you must provide the complete mailing address. You are solely responsible for ensuring all biller information is accurate, complete, and current. Errors or outdated information may result in misdirected payments, delays, or failures, for which we have no liability except as expressly provided in this Agreement or required by law.
- Scheduling Payments: When scheduling payments, specify the biller, payment amount, delivery date, and whether the payment is one-time or recurring. Our system calculates the payment send date based on your selected delivery date, biller capabilities, and transmission method. When selecting the delivery date, the send date is shown within the calendar view. The date that funds will be debited/withdrawn will be provided when scheduling the payment and is dependent upon the payment method.
- Payment Methods. Payment methods—electronic or paper check—depend on biller capabilities and processing determinations. You must maintain sufficient funds to cover all scheduled payments regardless of transmission method. If your planned delivery date for your recurring bill payment falls on a weekend or holiday, your bill payment for that recurrence will be processed earlier to ensure delivery on the last business day before your planned delivery date, so your bill is paid on time. For electronic payments processing early due to the delivery date falling on a holiday or weekend, an email notification will be sent five (5) calendar days prior to the funds being debited/withdrawn from your account, allowing you time to modify the payment prior to processing.
- Electronic Payment Details. For electronic bill payments initiated before the batch cutoff of 7:00 p.m. CT on a business day, funds will be debited from your specified Account on that business day and generally credited to your biller the next business day (excluding holidays). Funds debit your account based on your selected delivery date.
- Check Payment Details. For paper checks, funds are debited when the check is negotiated by the biller, which may occur before or after the scheduled delivery date. Payments sent by check are transmitted by the U.S. Postal Service or a nationally recognized commercial overnight delivery service (e.g., FedEx or UPS), and we are not responsible for the delivery time. Standard check payments must be submitted by the 7:00 p.m. CT cutoff. You can choose to send an expedited check for a fee, as long as you submit it before the 1:00 p.m. CT cutoff time and the biller has a physical address. Expedited check payments require a signature from the recipient for delivery and therefore are not available for billers with a PO Box as the address. The fee amount will be shown to you when you select the expedited option. By choosing to expedite your check, you agree to have this fee deducted from the account you're using to send the payment.
If the U.S. Postal Service or a nationally recognized commercial overnight delivery service (e.g., FedEx or UPS) returns a check payment to us for any reason, the check status will indicate it was returned. All returned checks are destroyed and the Bank will make no attempts to reprocess the payment. You will be responsible for resolving the delivery and processing of your payment. - Recurring/Scheduled Payments. Payments may be scheduled one-time or recurring at various optional intervals. Recurring payments process automatically until cancelled, until a specified end date, or until we terminate Bill Pay Services per this Agreement. You are responsible for modifying or canceling recurring payments when your obligations change.
4.9.4 Timing of Payments
You are responsible for initiating each payment far enough in advance to assure that your payee receives it by the date you want. We also recommend that you treat your initial due date as the date your payee should receive payment, not the end of a grace period. Although our system may identify an estimated delivery date for your payment, we do not guarantee that your payee will receive your payment on that date. Our system may provide features that allow you to edit or stop certain previously entered transactions. If you wish to edit a transaction, you must do so before the cut-off time on the send date for the affected payment or transfer. A Stop Payment may be placed on BillPay items where a check was issued, prior to it being cashed by the payee. See the Stop Payment section below for more information.
4.9.5 Review Your Transaction Information
Our system provides a number of features to provide you with information about your transactions. These include, among other things, a feature that specifically identifies actions where your attention is required, an Alert function, the capability to review your transactions before they are executed and features that let you view scheduled transactions, your payees, the Accounts used for payments and transfers, and other transaction details and data. You are responsible for using the system's features on a timely basis to ensure that the information reflected there is accurate and that important activities and occurrences are not overlooked. You understand that if you initiate erroneous or duplicate transactions, we are not responsible and it may not be possible for you to recover those transactions. You agree to inform us immediately if you discover an error or if you learn that any payee or transferee has not received a payment or transfer that you sent.
4.9.6 Limitations
Payment and transfer transactions may be subject to various minimums and maximums and limitations on frequency that we establish from time to time, as well as other system limitations. We may permit exceptions to be made to these limitations, in our discretion. Currently, those limitations are:
| Limit Type | Limit |
|---|---|
| Bill Payment – Per Transaction | $75,000.00 |
| Bill Payment – Daily | $250,000.00 |
| Bill Payment – Weekly | $250,000.00 |
| Bill Payment – Monthly | $400,000.00 |
| Internal Transfers – Per Transaction | $10,000,000.00 |
| Transfers to Another FNBO Customer (subject to availability and approval) – Per Transaction | $15,000.00 |
4.9.7 Other Limits
For security reasons, there are other limits on the number and amount of payments and transfers you can make using the Services. In addition, please note that completing certain payments and transfers may require multiple steps, involve other financial institutions and require the cooperation of your payees or transferees. In some cases, this may delay your transaction. We reserve the right to allow the preceding limitations to be exceeded, to decline any transaction you request, to refuse to accept certain payees or transferees and to decline to enroll certain Accounts. We reserve the right to carry out transactions in the manner we select, even if you have selected a specific mode of payment. For example, we may send payments by composite check, by check drawn on your Account but without your signature (or with a signature substitute that we apply), by automated clearinghouse transaction, or by such other means as we deem appropriate. Payees and transferees must be located within the United States. We are not responsible for delays caused by third parties or for the refusal of any payee, transferee or other financial institution to receive or accept your payment or transfer.
4.10 Stop Payments on Checks
4.10.1 Definition and Scope
You may use the Services to place or remove a stop payment order on an uncleared check that you have written or a check issued through BillPay. A stop payment order is a request to us to not honor the payment of a check after it has been delivered but before it is cashed. You may not stop payment on certified checks, cashier's checks or money orders and understand that we may refuse to issue a replacement or to refund the check amount before the expiration of a period of time specified by applicable law.
4.10.2 Term and Fees
Stop payment orders will remain in force for not more than six (6) months, unless renewed for a period not to exceed an additional six (6) months. Any applicable fees will be governed by a separate agreement. In the event your service agreement is silent as to such fee, standard fees apply. These stop payment Services require your orders to be completely accurate. You agree we are not responsible for paying an item that is not accurately described in your stop payment order. You agree our records will be conclusive as to the details of the stop payment orders we receive.
4.10.3 No Guarantee
Neither placing a stop payment order nor our confirmation of it guarantees the item has not already been paid or that the item will not be paid before we have a reasonable opportunity to act on your order. Please take this into account before issuing replacement checks. You agree no additional written confirmation from you will be necessary for stop payment orders submitted this way. We are not responsible for loss, delay, alteration, or interception of communications in transit.
4.11 Payments for a Loan or Line of Credit with Us
DO NOT SEND LOAN OR LINE OF CREDIT PAYMENT REQUESTS VIA EMAIL.
When you make a payment for a loan or line of credit with us, the timing of that payment depends on the type of payment you initiate:
4.11.1 One-Time Payments
These payments process real time if complete prior to the cut off time of 10:00pm CT. Payment dates will be automatically moved to the next business day if you request a payment date that is not a business day or payment requests made after the cut-off time will also be automatically moved to the next business day.
4.11.2 Scheduled and Recurring Payments
Scheduled and recurring payments begin processing at 7:00 a.m. CT each calendar day and funds will be debited and credited on the same day you scheduled, including weekends and holidays. Payments may be scheduled one-time or recurring at various optional intervals. Recurring payments process automatically until cancelled, after a number of transactions, until a specified end date, or until we terminate Services per this Agreement. You are responsible for modifying or canceling recurring payments when your obligations change.
4.11.3 Limitations
Payment transactions may be subject to various minimums and maximums and limitations on frequency that we establish from time to time, as well as other system limitations. We may permit exceptions to be made to these limitations, in our discretion. Currently, there is a limit for loan or line of credit payments of $10,000,000.00 per transaction.
4.12 Payments to a Credit Card Account with Us
DO NOT SEND CREDIT CARD PAYMENT REQUESTS VIA EMAIL.
4.12.1 Use Payments Function
In order to pay your credit card Account, please use the Manage Payments function. If you pay your Account using any other feature on our website (such as Bill Pay) you may miss out on the benefits available only to payments made using the Manage Payments function. We may restrict, and you agree not to initiate, payments that are greater than the then current balance on your credit card Account. Recurring commercial credit card payments will not begin until after the next commercial card statement cycles. If any third party makes a claim against us as a result of your use of the Services in this way, you shall reimburse us for all losses we sustain in connection with that claim and you shall fully indemnify, defend and hold us harmless against that claim. In such an event, we may also reverse any credit given on your credit card Account.
4.12.2 Payment Date
Payments will be made in the amounts and on the "payment dates" you specify. Generally, commercial card payments will post to your card Account on the payment date so long as we have received your payment instructions by 5:00pm CT. Payments received after 5:00pm CT but before 11:59pm CT will be processed the next business day; however, you will still receive credit based on the date we received your payment. If payment for your card Account is not posted by its due date, you may be assessed a late payment fee.
4.13 Compliance with Law, Rules and Regulations
4.13.1 Compliance Obligations
You are responsible for complying with all laws, rules and regulations that are applicable to your business and/or your use of the Services. This includes but is not limited to Regulation GG. You agree not to use the Site, Products or Services provided by us in a way that involves "restricted transactions" (as defined in 12 CFR Part 233 or "Regulation GG") pertaining to unlawful internet gambling. You agree to inform us if your organization is an internet gambling business (as defined by Regulation GG,) or if you process transactions for an internet gambling business. Unless you notify us in writing that your organization is an internet gambling business you certify that your organization does not engage in an internet gambling business. You agree to notify us in writing if your organization becomes an internet gambling business. We reserve the right to prohibit or reject transactions involving internet gambling.
4.13.2 Additional Regulatory/Security Limits
In addition to the limitations referenced in these terms, any applicable limitations on transfers that apply to any of your deposit Accounts remain in effect (and payments or transfers using the Services will count as transfers for those purposes). For security reasons, there may be limitations (in addition to those referenced above) on the frequency and dollar amount of the payments and transfers you may make using the Services.
4.13.3 Association Rules
Your transfers and payments may be completed by automated clearing house ("ACH") entries. You agree to be bound by the rules of the National Automated Clearinghouse Association and other relevant clearing house associations as in effect from time to time (the "Rules"). You hereby authorize us, as the Originating Depository Financial Institution ("ODFI") to originate entries on your behalf. You will be considered the Originator of your ACH entries under the Rules. You agree not to initiate ACH entries that violate the laws of the United States. These laws include, but are not limited to, sanctions enforced by the Office of Foreign Assets Control (OFAC). It is your responsibility to obtain information regarding OFAC enforced sanctions. You may obtain further information from the OFAC Compliance Hotline web form platform (https://ofac.treasury.gov/ofac-compliance-hotline). Except for the entries we create to carry out your transfer and payment requests, this Agreement does not allow you to originate any other types of ACH entries. We may terminate or suspend this Agreement immediately if we believe you have breached the Rules. You agree that we may audit your compliance with this Agreement and Rules as requested from time to time.
4.14 Required System-Generated Service Notifications
By using our Bill Pay Services, making internal transfers, and related payment Services, you agree that we may provide you with service-related notifications to keep you informed of material activity affecting your payments, transfers, and related accounts. These notifications may include confirmations, reminders, updates, and notices related to payments, transfers, billing information, and transaction status. You acknowledge and agree that these notifications are system-generated required service communications and are provided to support accurate processing and protect you from potential issues. You may not opt out of receiving these system-generated notifications, as they are necessary for your awareness of material events impacting your accounts and payments. Certain notifications may be eligible for delivery by text message if you choose to enroll. By opting in to receive text notifications, you represent and agree that you are authorized to receive text messages at the mobile number you provide, that a text message will be sent to that number, and that standard messaging and data rates may apply. Not all notifications are available by text message.
4.15 Statements
Payments and transfers from your Accounts with us will be reflected on the regular Account statements we make available to you. Payments from deposit Accounts with other institutions should be reflected on the statements you receive from those institutions. Please continue to review all the statements you receive through the mail. You may also review payments and transfers from your Accounts with us on your Account detail screens. If any of your statements show an incorrect or unauthorized transaction, you agree to notify us immediately. If you do not notify us within sixty (60) days of your statement date, your statement will be considered correct for all purposes and we will not be liable for any payments or transfers reflected thereon. You agree to promptly notify us of any change in your address or telephone number. You understand that you are responsible for maintaining prudent accounting controls, such as, but not limited to, having someone review your Account statements other than a User or Administrator.
4.16 Paperless Statements
To manage your paperless statement preference, log into your online banking and follow the instructions in your User Guide. If you have enrolled or later enroll to receive paperless statements, you agree these following terms and disclosures become part of this Agreement.
4.16.1 Paperless Receipt of Your Documents
By enrolling to receive paperless statements, you are confirming your consent to receive Your Documents (as defined herein) electronically. You further agree that you do not need to be provided with a paper copy unless you specifically request a paper copy by following the instructions below. If you elect to receive paperless statements on one, but not all of your Accounts, we may provide general account notices, disclosures, privacy notifications, re-disclosures and similar general account notifications regarding all of your Accounts electronically. Once you have enrolled in paperless statements, your account statements will become one of Your Documents that are provided electronically.
4.16.2 "Your Documents"
"Your Documents" means all of your documents related to the Services, including but not limited to, this Agreement, our Privacy Policies and Privacy Notices, account statements, administrative fee notifications, new account agreements, deposit agreements, account re-disclosures, other agreements and notifications relating to your Accounts and any disclosures required now or in the future by applicable law or regulation. "Your Documents" does not include tax documents unless you separately enroll to receive them electronically, as applicable. If you do not consent to receiving Your Documents electronically, you should not enroll in paperless statements.
4.16.3 Delivery of Your Documents
Generally, you will receive a notification that Your Documents are available at our website via an email sent to the address you provide, subject to the terms and conditions of your agreement with your Service Provider. Your receipt of emails may be delayed or prevented by factors affecting your Service Provider and other factors outside our control. We are not responsible for: (a) inaccurate or incomplete content in an email (except that we use reasonable care to achieve accuracy and completeness at the time we send it); (b) non-delivery, delayed delivery, or misdirected delivery of an email; (c) your dependence on or use of the information provided in an email; or (d) security relating to the delivery of an email.
4.16.4 Checks
You understand that the actual checks drawn on your Account will not automatically be returned to you. Your (paperless) statement will contain information about the checks we have paid. Images of those checks will be available to you for as long as the law requires. We may destroy the originals. Should you need a copy of a check, please refer to the Statement/Check Request section on our Website or you may call us at the number listed under the Contact Us tab on our Website or App.
4.16.5 Email Address Change
You are responsible for providing and maintaining a current, accurate email address at which to receive email notifications. If your email address changes, please update it by logging on to your online banking and follow the instructions in your User Guide.
4.16.6 Requesting a Paper Copy of Your Documents
With paperless statements, we will not normally mail you paper copies of Your Documents that we have sent to you electronically. To obtain a paper copy, please call us at the phone number found under the Contact Us tab on our Website or App. Fees for paper copies may apply and may be billed to your account.
4.16.7 Withdrawing Consent
You may withdraw your consent to receive Your Documents electronically at any time by updating your selections in our digital platforms by following the instructions in the User Guide. Withdrawal of your previously given consent will not apply to communications predating withdrawal of your consent and before we have a reasonable opportunity to act.
4.16.8 Hardware and Software Requirements
In order to access, view, and retain communications and Your Documents electronically, you must have an up-to-date device (e.g. computer, tablet, smart phone, etc.). Additionally, you will need to have a current Internet or mobile browser along with software that allows you to view files in Portable Document Format ("PDF") or HyperText Markup Language ("HTML"). Please also ensure that you have the ability to print communications and Your Documents or sufficient electronic storage capacity on your device to retain the communications or Your Documents. You should print or save this Agreement and Your Documents and retain a copy for your records.
4.17 Balances
We may, but need not, make any payment or transfer if you do not have a sufficient balance on the date you request the payment or transfer or on the process date. If we do make the payment or transfer, you agree to immediately reimburse us for the overdraft that it creates (and understand that we may deduct the amount thereof from any other Account you, alone or with others, maintain with us). We may charge you a fee for the overdraft. We also reserve the right to reverse any payment or transfer that we made notwithstanding your insufficient funds. Although we may generally attempt to inform you if a requested payment or transfer is not made, we are not obligated to do so.
4.18 Account Alerts
4.18.1 Account Alert Service
This Service enables you to request and receive email messages about your Accounts with us. In the event you elect this service, now or in the future, to receive one or more of the notices that are offered by the Account Alerts Service, you acknowledge that you have read, understand and agree to abide by the terms.
4.18.2 Account Alerts/Service Provider
You may receive Account Alerts via your email account. Your ability to receive Account Alerts through any Device is subject to the terms and conditions of any agreement(s) between you and your service provider ("Service Provider"). You are responsible for any fees imposed by your Service Provider. We provide Account Alerts to you by utilizing the instructions you provide to us. You are responsible for providing us a current, accurate email address or mobile phone number, in order to receive Account Alerts. You understand and authorize that each Account Alert is sent to you without being encrypted and may include your name and information pertaining to your Accounts with us. YOU DO NOT HAVE TO ENROLL IN MOBILE BANKING SERVICES IN ORDER TO RECEIVE CERTAIN ACCOUNT ALERTS VIA EMAIL.
4.18.3 No Guarantee or Liability
You understand and agree that your receipt of any Account Alerts may be delayed or prevented by factor(s) affecting your Service Provider(s) and other factors outside our control. We do not guarantee the delivery or the accuracy of the contents of each Account Alert. You agree not to hold us, our directors, officers, employees and agents liable for losses or damages, including attorneys' fees, that may arise, directly or indirectly, in whole or in part, from (a) inaccurate or incomplete content in an Account Alert; (b) non-delivery, delayed delivery, or the misdirected delivery of an Account Alert; (c) your dependence on or use of the information provided in an Account Alert for any purpose; or (d) security relating to the delivery of the Account Alert.
4.18.4 Information Purposes Only
Account Alerts are provided for convenient informational purposes only. An Account Alert does not comprise a bank record for the Account to which it relates. We reserve the right to terminate or change the Account Alerts Service at any time and for any reason without prior notice to you.
4.19 Business Days
For purposes of these terms, our business days are Monday through Friday, excluding Saturdays, Sundays and federal holidays.
4.20 Confidentiality
We will disclose information to third parties about your Account or the transfers you make:
- Where it is necessary for completing transfers;
- In order to verify the existence and condition of your Account for a third party, such as a credit bureau or merchant;
- In order to comply with government agency or court orders; or
- If you give us your written permission. Please also see our Privacy Policy.
4.21 Multiple Entities
If you have enrolled more than one organization or individual under a single Administrator, you represent and warrant that you have the authority to bind each such organization and individual to the terms hereof and that the Administrator has authority to act on behalf of all such organizations and individuals (including, but not limited to, by assigning User access to the Accounts of all such organizations and individuals), and you agree that each organization and individual shall be jointly and severally liable hereunder.
4.22 Business Use and Personal Use
The Services shall be used for business purposes only and you agree not to enroll any internal or external personal, family, household or other consumer accounts in these Services. You shall be responsible for the consequences of violating this restriction, even if we allow it to occur. Your usage privileges are revocable, nonexclusive, and nontransferable, without the right to sublicense. You may use this website and the services solely for your internal business purpose in connection with products and services offered by us. You are solely responsible for the tax consequences of all transfers between your various business and personal accounts and all payments you make using the Services.
4.23 Your Personnel
You are responsible for all acts and omissions of your officers, directors, partners, employees, agents, representatives and contractors, including your Administrators and Users (collectively, your "Personnel"). We are entitled, without further inquiry or investigation, to assume that the actions of your Personnel are appropriate and authorized by you. You are strongly advised to establish and maintain policies and procedures and accounting and auditing controls that will prevent (or at least allow the early detection of) fraud or other unauthorized activity by your Personnel. As between you and us, you agree to accept sole responsibility for losses attributable to the acts or omissions of your Personnel.
4.24 Fees
4.24.1 Standard Fees
You agree to compensate us for Services rendered in accordance with our standard pricing schedules, as in effect from time to time.
4.24.2 Other/Additional Fees
Other fees previously disclosed in connection with your deposit Accounts or other Services continue to apply. Additional fees for certain services (for example, expedited payments) may be disclosed on the website. We may charge those fees to your Account if you use those services. All fees are subject to change from time to time.
4.25 Our Liability for Online Banking Services
We are obligated under the UCC to re-credit your deposit Accounts for the amount of any items charged thereto which were not properly payable. We do not guarantee that Online Banking Services will be uninterrupted or error free. We may have liability to you imposed by statute, which cannot be waived, but any such liability is limited by the "Limitation of Liability and Disclaimer" in the "Terms of Use" section of this Agreement. Those limitations of liability apply regardless of whether any limited remedy herein fails of its essential purpose.
4.26 Complete Agreement
These terms are the complete terms of our Agreement with you with respect to the Services. This Agreement does not supersede the agreements, terms and conditions or disclosures (the "Other Terms") applicable to other products or services that you may have previously acquired from us or that you may acquire from us in the future (the "Other Products"), even if those Other Products are accessible through this website. Other Products could include, but are not limited to, deposit Accounts, credit cards, debit cards, other line of credit or loan products, credit/debit card processing services, and other cash management services (such as Business Connect, remote deposit capture and lockbox reporting). The Other Terms shall remain in full force and effect. This Agreement may, however, be deemed to supplement the Other Terms with respect to the online access to Other Products which is provided via this website. In the event of conflict between this Agreement and the Other Terms, whichever provision is more protective of us shall control. Your personnel agree to this Agreement on your behalf each time they log on. We are entitled to rely upon the latest such instance of their agreement on your behalf which is legal, valid and binding for the Customer entity in question.
5. Mobile Banking Services Terms
5.1 Eligibility
You acknowledge that Mobile Banking Services may change over time and that if you wish to continue to access and receive Mobile Banking Services, you may be required to download a certain App and updates from time to time. Additional enrollments may be required for some Mobile Banking Services. You must be the authorized user of the Device that you wish to enroll, and it must have the functions needed to support Mobile Banking (e.g., it must be web-enabled). Mobile Banking Services may not be accessible in all geographic locations and may not function with some Devices, Service Provider(s) and mobile plans. You are solely responsible for charges imposed by your Service Provider, carrier or any third party based on the use of your Device. Not all customers are eligible for Mobile Banking Services. You may not be able to enroll if you are not eligible. You represent that the information you supplied with your enrollment is accurate. You agree to keep the information in your mobile banking profile accurate and up-to-date, and you should notify us in advance if your phone number, email or address is going to change. You consent to receiving electronic communications from us through your Device and our website.
5.2 Your Responsibility Generally
You agree to use ordinary care in using Mobile Banking Services. You agree not to share your Device or your user ID, password or other log in credentials with others. You agree to protect your Device against loss, theft or unauthorized use and you agree to follow the security recommendations that we make to you from time to time. You must not leave your Device unattended while logged into Mobile Banking Services and you must log off immediately at the completion of each session. You agree to notify us immediately if your Device is lost or stolen or if you believe the security of your user ID, password or other log-in credentials has been compromised. You are responsible for protecting your Device against viruses, key loggers, malware and other unwanted functionalities. You should not use your Device through an unsecured network (such as public Wi-Fi) or from a location outside the United States. You also agree to monitor the activity in your Accounts and to keep informed of any changes in terms by diligently using Mobile Banking Services and other information we make available. You understand that we may monitor any and all communications and transactions in connection with Mobile Banking Services. You agree to cooperate with any reviews, audits or investigations that we conduct related to your use of Mobile Banking Services.
FAILURE TO PROTECT YOUR DEVICE, USER ID, PASSWORD OR OTHER LOG-IN CREDENTIALS OR FAILURE TO COMPLY WITH THESE TERMS MAY RESULT IN SOMEONE ELSE BEING ABLE TO ACCESS MOBILE BANKING SERVICES OR YOUR ACCOUNTS IN YOUR NAME. WE WILL CONSIDER ANY ACCESS AND ANY TRANSACTION USING YOUR USER ID AND PASSWORD OR OTHER LOG-IN CREDENTIALS AS BEING AUTHORIZED BY YOU. YOU ASSUME, TO THE FULLEST EXTENT ALLOWED BY LAW, ALL RISK OF FRAUDULENT OR UNAUTHORIZED ACCESS AND TRANSACTIONS MADE WITH YOUR USER ID AND PASSWORD OR OTHER LOG-IN CREDENTIALS.
5.3 Your Responsibility for Losses
You accept responsibility for the losses we suffer in connection with providing Mobile Banking Services to you. More specifically, you agree to indemnify, defend and hold us harmless from and against any and all liabilities, claims, losses, costs, damages and expenses (including reasonable attorneys' fees) related to:
- any third party claims arising out of our provision of Mobile Banking Services provided to you, including any responsibility that we have to third parties for handling or being associated with any transaction you initiate or any item or file that we create to collect your deposit;
- your failure to fulfill your responsibilities or your breach of any of your representations or agreements in these terms or any other agreement with us; or
- your acts, omissions, errors, requests, instructions, transactions or deposits.
You are not required to indemnify us for our willful misconduct. Your responsibility under this paragraph survives any termination of these Services or our relationship.
5.4 Additional Terms
These terms supplement our Online Banking Services Terms of which remain in effect. If you download an App in connection with Mobile Banking Services, you agree to comply with the terms and conditions applicable to that App in addition to these terms. You have no right, title, or interest in any mobile application that you download or in any intellectual property relating to the mobile application. You agree not to copy, reproduce, reverse engineer, decompile or disassemble any mobile application. You agree not to use any App except to access Mobile Banking Services. All works of authorship, trademarks, service marks, resources, tools, services, features, business methods and processes and other information and content that you may access through Mobile Banking Services are subject to the Copyright and Trademark Notices information in the "Terms of Use" section of this Agreement, the same as if they were accessed through our website.
5.5 Our Liability for Mobile Banking Services
We will use ordinary care in providing Mobile Banking Services. We do not guarantee that Mobile Banking Services will be uninterrupted or error free. We are not responsible for problems with your Device, for interruptions to or problems with your Service Provider, or for losses or errors that occur during the transmission of information to or from us. We may have liability to you imposed by statute, which cannot be waived, but any such liability is limited by the "Limitation of Liability and Disclaimer" in the "Terms of Use" section of this Agreement. Those limitations of liability apply regardless of whether any limited remedy herein fails of its essential purpose.
5.6 Mobile Remote Deposit
The mobile remote deposit feature provides a way for you to deposit certain checks into your checking or savings Account by using your Device to send us an image of the checks and other information. A remote deposit may not be provisionally credited to your checking or savings Account until the next business day if we receive it after 8:00 p.m. Central Time or on a day that is not a business day. Funds from remote deposits will not be available immediately. Remote deposits are not addressed by the Funds Availability Policy that we have previously provided to you. We may nonetheless choose (but are not obligated) to treat them as subject to that policy, including the exceptions and holds referenced in that policy. Funds from remote deposits will not be made available faster than any other type of deposit. We may convert the information and images you submit in a remote deposit into a differently formatted item and may then collect that item in the manner we choose. Even though we may have sent you a confirmation or receipt, if your items are not finally paid or are returned to us for any reason, we may reverse the credit to your checking or savings Account. Returned items will be available to you in the format we select.
5.7 Mobile Remote Deposit Limitations
You may not use the remote deposit feature to deposit more than the limits set for your particular type of Account. Your applicable limits will be as indicated or referenced within the App and are made up of a limit on the number of items and dollar amounts. If we allow you to exceed these limits, your remote deposit will still be subject to these terms and we will not be obligated to allow you to exceed the limits again. These limitations are subject to change at any time without advance notice. We may reject any image that you submit as a remote deposit. We may reject a remote deposit even if we have indicated to you that the image was successfully submitted. We are not responsible for the losses you may suffer because we reject an image or a remote deposit. If we reject any image that you submit as a remote deposit, you may still attempt to deposit the original paper check through other available means.
5.8 Proper Use of the Mobile Remote Deposit Feature
You agree to comply with the instructions and restrictions we provide from time to time (including the instructions provided through the App or if applicable in a Product/Service or User Guide). For example, to be able to use the remote deposit feature, users must agree to permit the App access to the Device's Global Positioning System (GPS) or related location information in order for the feature to function. You agree not to remote deposit any check that has been previously negotiated or:
- any check drawn on an Account that you own;
- any check drawn on a financial institution located outside the United States;
- any check that is damaged, illegible, altered or incomplete;
- any check that is marked "nonnegotiable," that is more than six (6) months old or that is not the original of the check;
- any US Treasury check; or
- any other check that we designate as ineligible.
- each check you remote deposit is properly endorsed, including the application of any required restrictive endorsements, before you make an image of it (and, after you receive a message that the check has been "successfully submitted," you must write the words "ALREADY DEPOSITED" on the front of your check);
- each image you submit is completely legible and that it accurately represents all of the information on the front and back of the original check, including all endorsements and required restrictive endorsements;
- all information you remote deposit with each check image accurately reflects the original check and the image of the check you send us;
- no remote deposit will include any duplicate checks and no remote deposit will include any amount for a check that has already been presented to or deposited with us or any other institution;
- no check reflected in a remote deposit with us or any image of such a check will be subsequently transferred to anyone else or presented to or deposited with another institution;
- after you make your remote deposit, the original paper checks will be stored securely in a locked drawer, cabinet or container accessible only by you for no less than sixty (60) days and no more than one hundred twenty (120) days and you will make those original checks available to us on request; and
- the original checks will be completely and securely destroyed following the above time period, unless doing so would be a violation of law (original checks should not be disposed of in the garbage unless they are shredded first). You may not make or keep any other copies of the checks you remote deposit.
When you submit an item for remote deposit, you should receive a message indicating that it has been "successfully submitted." Notify us right away if you do not receive this message. If you do not notify us within one (1) business day after submitting your item you agree not to make a later claim about that remote deposit. You agree not to use the feature in any manner or in connection with any activity that constitutes a violation of any law or that may subject us to legal action.
5.9 Your Responsibility for Mobile Remote Deposits
Each time you use the remote deposit feature, you are authorizing us to accept the relevant deposit to your Account and you are representing to us that:
- the remote deposit is of a check payable to and endorsed (including any required restrictive endorsements) by you and reflects a bona fide payment to you by the drawer of the check;
- the check is not being deposited, directly or indirectly, for the benefit of any other person or entity;
- you are not aware of any reason that the check will not be paid; and
- as to each check reflected in a remote deposit:
- you are a person entitled to enforce the check;
- the check has not been altered;
- the check bears all endorsements applied by parties that previously handled the check in any form (if any); and
- no person will be charged for the check, or another paper or electronic representation of the check, such that they will be asked to make payment for a check or item that they have already paid.
For each check and the item it is converted into, you also accept the same responsibilities and liabilities that you would have had if you had deposited the original check in person. You agree to reimburse us for all claims, costs, losses or damages we incur that could have been prevented because you fail to supply a restrictive endorsement where required. You have all these responsibilities and are subject to these terms with respect to every remote deposit that is made using your user ID and password. You agree to notify us immediately if any original checks are lost or stolen after they are deposited.
5.10 Passcode Access
5.10.1 Passcode Access Overview
Passcode Access provides you with an expedited mobile banking bypass function to log into your Account. When you enable a Passcode you have access to your Account balances, recent transactions, and other Account information without having to enter your user ID and password.
5.10.2 Passcode Expiry and Reactivation
Passcodes expire yearly. You may reactivate a Passcode/PIN by logging on with your user ID and password. You may change your current Passcode/PIN at any time prior to expiration. In the event that it is necessary for you to obtain a new Mobile Banking user ID and password, you will need to log in with your new credentials to reactivate the Passcode/PIN.
5.10.3 Passcode Management
The Passcode/PIN is completely managed by you and cannot be updated or reset by our customer service representatives. If you forget your Passcode/PIN you will need to log in with your user ID and password to reset your Passcode/PIN.
5.10.4 Creating Your Passcode/PIN
When creating your Passcode/PIN:
- You should not choose a numeric code that represents your date of birth or a series of consecutive numbers or the same numbers; and
- You should never record your Passcode/PIN on your Device (refer to "PINS and Passwords; Security" in the "Online Banking Services Terms" section for information and requirements regarding keeping Passcodes/PINS secure).
5.10.5 Separate User IDs
Each user on an account must establish a separate Mobile Banking user ID and password.
5.10.6 Additional Devices
If you have already opted in to the Passcode feature on your Device you will be permitted to use Passcode on additional Devices. In order to register an additional Device you will be required to enter your existing Online Banking user ID and password.
5.10.7 Passcode Restrictions
You agree not to: (i) Disclose your Passcode/PIN to any other person that is not contractually bound to your Account; or (ii) allow a non-qualified person to use your Passcode/PIN for the purpose of registering another Device for Passcode.
We do not guarantee the delivery or the accuracy of any content accessed through Passcode features. We are not responsible for: (i) inaccurate or incomplete content; (ii) your dependence on or use of the information provided for any purpose; or (iii) security relating to the content delivered through Passcode.
By completing the Passcode activation process or continuing to use this feature, you agree to comply with the instructions and restrictions we provide from time to time (including the instructions we provide via the Passcode feature). Passcode is a part of and adheres to all applicable Mobile Banking Services Terms. You accept the risks that are involved each time you enable the Passcode feature. An unintended third party could have access to your Account information without your consent or knowledge. See the "Your Responsibility for Losses" paragraph above as it relates to opting in to the Passcode feature.
6. Terms of Use
PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY. BY USING THIS WEBSITE OR THE APP, YOU ACKNOWLEDGE THAT YOU HAVE READ THE FOLLOWING TERMS OF USE AND THAT YOU ACCEPT AND WILL BE BOUND BY THEM, AS THEY MAY BE MODIFIED BY US FROM TIME TO TIME. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT USE THIS WEBSITE OR APP. ANY USE OF THE WEBSITE OR APP IS AT YOUR SOLE RISK.
In addition to these Terms of Use, please see our Privacy Notice and the information provided in our Customer Security and Fraud Prevention Center.
6.1 General Restrictions Concerning Use of Our Website and App
As a condition to the use of our website or App, you agree not to use our website or App for any purpose or transaction that is unlawful or prohibited by these terms or any other agreement you have with us. You also agree not to use our website or App in any manner which could: (1) damage, disable, overburden, or impair our website, the App or anyone else's website; or (2) interfere with any other party's access to or use of our website, App or anyone else's site. You agree not to obtain or attempt to obtain access to or use of any aspect of our website or App through any means we do not intentionally make available on the website or App. You agree not to frame our website or to mirror our website on any other site and agree not to link to any portion of our site other than our home page. Unauthorized use of this website, App and systems, including but not limited to, unauthorized use of our systems, misuse of passwords, or misuse of any information posted to this website or App, is strictly prohibited.
6.2 Copyright and Trademark Notices
The works of authorship contained on the Bank's websites and App including, but not limited to all design, text, sound, software, source code, recordings, graphics, images and content of the website or App, are owned, except as otherwise expressly stated, by us or one of our affiliates. Except as otherwise expressly stated herein, they may not be copied, transmitted, displayed, performed, distributed (for compensation or otherwise), licensed, altered, framed, stored for subsequent use or otherwise used in whole or in part in any manner without our prior written consent, except to the extent permitted by the Copyright Act of 1976 (17 U.S.C. § 107), as amended, and then, only with notices of our proprietary rights. You may download information and print out hard copies for your personal use, so long as you do not remove any copyright or other notice as may be contained in information, as downloaded.
Trademarks or service marks referenced on our website or App are our property or property of their respective owners. You may not copy or display or use the trademarks or service marks (except as strictly necessary for you to view these materials on your own computer), for any commercial or public purpose without our prior written consent.
We retain title, all intellectual and proprietary rights (including, without limitation, patent, copyright, trademark and trade secret rights), and all other rights in and to our website and App, all information, resources, content, tools, services and other features accessible thereon, all our business methods and processes, and all modifications, improvements, enhancements and new functionalities added to any of the foregoing. Except for the access and usage privileges that we specifically grant to you in and subject to these terms, nothing shall be deemed to grant you any right, title, interest or license in or to any of the foregoing. All privileges granted to you are limited, non-exclusive, non-transferable, and revocable.
6.3 Notification of Claimed Infringement
This notice is issued pursuant to the Online Copyright Infringement Liability Limitation Act.
If you believe that any material or content posted on this website or App constitutes copyright infringement, please forward the following information in writing to the email address listed below (a "Notice"): (i) your address, telephone number, and email address; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the alleged infringing material is located; (iv) a statement by you that you have a good faith belief that the disputed use is not authorized by you, the copyright owner, its agent, or the law; (v) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and (vi) a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Anyone who knowingly misrepresents that material is infringing in such a notice will be liable for any damages and any associated costs incurred by us, any alleged infringer, or any copyright owner or its authorized agent or licensee.
Notice must be emailed to: FNBOCopyrightOffice@fnbo.com
6.4 Limitation or Termination of Website or App Access
We reserve the right to terminate access to our website, the App and any or all Services in whole or in part at any time, with or without cause and without prior written notice. We also reserve the right to temporarily suspend access to our website, the App and any or all Services in situations we deem appropriate, in our sole and absolute discretion, including, without limitation, when we believe a system security breach has occurred or is being attempted.
6.5 Information Accuracy
This information on this website or App is for information purposes only. It is believed to be reliable, but we do not warrant its completeness, timeliness or accuracy. Although we strive for accuracy, some information and resources provided to you using the Services may contain technical or other errors, inaccuracies or omissions, typographical errors, and may become outdated. Information on our website and App including without limitation, product descriptions, definitions, explanations of uses, frequently asked questions, glossary of terms, and helpful hints are provided for your convenience only. We may change our Services, products, terms, conditions and pricing at any time without notice and without first updating our website or App. Nothing on our website or App is intended to provide legal, accounting, tax or financial advice; you should consult your own professional advisor on such matters. Tools that you may access through our website or App (such as loan or investment calculators) are provided for your convenience, but are not guaranteed to be error-free.
6.6 Limitation of Liability and Disclaimer
THE INFORMATION CONTAINED IN OR ACCESSED VIA THIS WEBSITE OR APP, OR THE SERVICES AVAILABLE VIA OUR WEBSITE OR APP, IS PROVIDED "AS IS" AND "AS AVAILABLE". NEITHER WE NOR ANY THIRD PARTY DATA PROVIDER IS PROVIDING ANY WARRANTIES AND REPRESENTATIONS REGARDING THIS WEBSITE OR APP, OR THE SERVICES AVAILABLE VIA OUR WEBSITE OR APP. WE AND ALL THIRD PARTY DATA PROVIDERS DISCLAIM ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND WITH REGARD TO THE WEBSITE AND APP, OR THE SERVICES AVAILABLE VIA OUR WEBSITE OR APP, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE, OR FITNESS FOR ANY PARTICULAR PURPOSE. NEITHER THE FAQS NOR ANY SERVICE DESCRIPTIONS CONTAINED IN MARKETING OR OTHER MATERIALS PROVIDED TO YOU BEFORE OR AFTER YOU AGREE TO THESE TERMS CONSTITUTE REPRESENTATIONS OR WARRANTIES.
THIS WEBSITE, THE APP, AND THE SERVICES AVAILABLE VIA OUR WEBSITE OR APP, are not guaranteed to be free from error or interruption. WE AND OUR AFFILIATES WILL NOT BE LIABLE FOR ANY DELAY, DIFFICULTY IN USE, INACCURACY OF INFORMATION, COMPUTER VIRUSES, MALICIOUS CODE OR OTHER DEFECT IN THIS WEBSITE OR APP, OR THE SERVICES AVAILABLE VIA OUR WEBSITE OR APP, OR FOR THE INCOMPATIBILITY BETWEEN THIS WEBSITE OR APP AND USER FILES AND THE USER'S BROWSER, OTHER SITE ACCESSING PROGRAM OR DEVICE. WE ARE NOT LIABLE FOR ANY OTHER PROBLEMS EXPERIENCED BY THE USER DUE TO CAUSES BEYOND OUR AND OUR AFFILIATES' CONTROL. NO LICENSE TO THE USER IS IMPLIED IN THESE DISCLAIMERS. FURTHERMORE, WE WILL NOT BE RESPONSIBLE FOR ANY FAILURE OR DELAY IN PERFORMANCE CAUSED BY ACT OF GOD, STRIKE, FLOOD, FIRE, WAR, PUBLIC ENEMY, ANY ELECTRICAL, EQUIPMENT OR COMMUNICATIONS FAILURE, THIRD PARTY ACT OR OMISSION, OR ANY OTHER EVENT BEYOND OUR REASONABLE CONTROL.
NEITHER WE NOR ANY THIRD-PARTY DATA PROVIDERS WARRANT THE ACCURACY, ADEQUACY, OR COMPLETENESS OF THE INFORMATION AND MATERIALS CONTAINED ON THE WEBSITE OR APP, OR THE SERVICES AVAILABLE VIA OUR WEBSITE OR APP, AND EACH EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN ALL MATERIALS AND INFORMATION. NOTHING HEREIN SHALL BE CONSTRUED AS LIMITING OR REDUCING OUR RESPONSIBILITIES AND OBLIGATIONS TO CLIENTS IN ACCORDANCE WITH APPLICABLE LAWS AND REGULATIONS.
UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY LOST PROFITS, LOST OPPORTUNITY OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF ANY USE OF OR INABILITY TO USE THE WEBSITE, THE APP OR ANY PORTION THEREOF, OR THE SERVICES AVAILABLE VIA OUR WEBSITE OR APP, REGARDLESS OF WHETHER WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.
OUR LIABILITY FOR ANY LOSS OR DAMAGE FOR ANY CAUSE WHATSOEVER SHALL BE LIMITED TO LIABILITY FOR DIRECT DAMAGES CAUSED BY OUR MATERIAL BREACH OF THIS AGREEMENT. OUR CUMULATIVE AGGREGATE LIABILITY SHALL NOT UNDER ANY CIRCUMSTANCES EXCEED THE TOTAL FEES PAID TO US FOR THE SERVICES INVOLVED IN THE BREACH FOR THE SIX (6) MONTHS PRECEDING THE BREACH.
IF YOU ARE DISSATISFIED WITH ANY ASPECT OF OUR WEBSITE, THE APP OR THE SERVICES AVAILABLE VIA OUR WEBSITE OR APP, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESS.
You agree that any cause of action arising out of or related to the website, the App, the Services, or this Agreement must be commenced within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. Claims not raised in accordance with the dispute resolution procedures set forth herein shall be deemed barred. Your remedies herein are exclusive and in lieu of all other remedies in law or equity.
6.7 Links to Other Websites
This website contains links to other websites. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Inclusion of any linked website does not imply approval or endorsement of the linked website by us.
6.8 Information Submissions
All information submitted via this website or App by a visitor to this Website or user of the App shall be deemed and remain our property and by sending us such information you: (1) grant us an unrestricted, royalty-free, perpetual, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute that information; and (2) agree that we are free to use any ideas, expressions of ideas, concepts, know-how, designs, techniques for any purpose whatsoever including, but not limited to developing, manufacturing and marketing products incorporating such information that you send us. We shall not be subject to any obligations of confidentiality regarding such submitted information except as agreed by our entity having the direct customer relationship or as otherwise specifically agreed or required by law. Nothing contained herein shall be construed as limiting or reducing our responsibilities and obligations to customers in accordance with our Privacy Policy posted on our website.
6.9 Violations of Terms; Indemnity
We reserve the right to seek all remedies available at law and in equity for violations of these terms, including the right to block access from a particular internet address to the website or block access and use of the App. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US HARMLESS FROM ANY LIABILITY, LOSS, CLAIM AND EXPENSE, INCLUDING ATTORNEY'S FEES, RELATED TO YOUR VIOLATION OF THESE TERMS AND CONDITIONS OR YOUR USE OF THE WEBSITE, APP, SERVICES AND INFORMATION PROVIDED AT THE WEBSITE OR APP.
6.10 Governing Law; Venue
Unless we otherwise agree in writing, Nebraska law governs these terms and all aspects of our relationship with you. If any part of these terms is invalid or unenforceable, the remainder will stay in effect. Litigation arising out of or relating to these terms, our website, the App, the Services or any aspect of our relationship with you shall be commenced and maintained solely and exclusively in the state or federal courts in the county and state where your local branch of the bank is located and you expressly consent to the personal and exclusive jurisdiction of such courts.
6.11 Area of Service
The Services are not necessarily available everywhere, and may or may not be available to non-residents or non-citizens of the United States. Accessing our website or App from outside the United States is not permitted, except for access by our existing customers. Information about products and services is provided for informational purposes only and should not be considered an offer to make those products and services available to you. We have no obligation to provide a product or service until: (i) we have received and approved an application in the form we require; and (ii) you have signed a separate written agreement in the form we require (if any). We may require in-person closings for certain products or services.
6.12 Waiver
We will not be deemed to have waived any of our rights or remedies unless such waiver is in writing and signed by us. No delay or omission on our part in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.
6.13 Dispute Resolution
In the event that you believe we have failed to comply with this Agreement or that you have a claim arising out of the Services, you agree to give us prompt written notice detailing your concerns and designating a representative with authority to conclusively resolve those concerns on your behalf. We will then promptly appoint a representative to work with your designated representative, and both parties will then cooperate in good faith to promptly resolve your concerns. All such disputes and claims must be submitted within thirty (30) days of the time you were in receipt of the information upon which the dispute or claim is based (such as, but not limited to, information contained on your periodic statements).
6.14 Severability
If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be enforced to the maximum extent permissible so as to affect the intent of this Agreement, and the remainder of this Agreement shall continue in full force and effect.
6.15 Notices
Notices under this Agreement shall be given as follows:
To Us: To be valid, notices must be sent by certified mail, return receipt requested, to First National Bank of Omaha, 1601 Dodge Street, Omaha, NE 68197 or to such other address as we may designate from time to time.
To You: Notices to you may be sent by email, regular mail, or other electronic means. We may use any address maintained in your Company Profile on our website or any other address you have provided to us (we may maintain more than one address for you, depending on the products or services that you receive from us).
Notices to you shall be deemed to have been received twenty-four (24) hours after the email is sent. Notices to us shall be deemed to have been given three (3) days after the date of mailing by certified mail, return receipt requested.
7. Privacy Notice and Customer Security and Fraud Prevention Center
Our Privacy Notice explains the categories of information we collect, summarizes the ways we collect information, and provides examples of how we use the information that we collect and discloses how we conduct online tracking.
Visit www.fnbo.com/privacy to review our policy. The Customer Security and Fraud Prevention Center provides information and steps you need to take to protect your information and accounts online. Visit www.fnbo.com/security-center to view the Customer Security and Fraud Prevention Center.
-
-
Products
-
-
-
Company
-
-
-
Legal Information
-
© 2026 First National Bank of Omaha (FNBO). All Rights Reserved. 1601 Dodge Street, Omaha Nebraska, 68197
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
Cards are issued by FNBO (First National Bank of Omaha), pursuant to a license from Visa® U.S.A., Inc. Visa® is a registered trademark of Visa® International Service Association and used under license.
Only deposit products are FDIC insured.
Investment Products are: NOT FDIC INSURED • NOT A DEPOSIT OR OTHER OBLIGATION OF THE BANK • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY • NOT GUARANTEED BY THE BANK • MAY LOSE VALUE
Awards based on independent surveys and editorial methodologies for the years shown. Recognition does not imply endorsement or affiliation.