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Call Us

Agents are available to assist you. Select a customer service department so we can best serve you.
Banking and Lending Customer Service: Banking and Lending Customer Service: 800-642-0014
Credit Card Customer Service: Credit Card Customer Service: 888-530-3626
Mortgage Customer Service: Mortgage Customer Service: 877-217-9714
Banking and Lending Customer Service: Banking and Lending Customer Service: 800-853-9586
Credit Card Customer Service: Credit Card Customer Service: 800-819-4249
Treasury Management Customer Service: Treasury Management Customer Service: 866-461-1467
Hearing Impaired: Hearing Impaired: 855-827-9660
User ID/Password Assistance: User ID/Password Assistance: 877-932-3626

Frequently Asked Questions


What's my routing number?

Click here to find your local market routing number.

I forgot my User ID/Password. How do I log in to my account?

Click here and fill out your information on our Secure Password Reset page.

How do I activate my new card?

1. Click here to log in to your full site account
2. Select "Activate Card" from the link on the left side of the page


For more FAQs, visit our Personal Help Center or Business Help Center.

Other ways to get in touch

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Visit or Contact a Local Branch

First National has over 100 branch locations and 55,000 ATMs nationwide. 
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Send a Secure Email

Log in to your account and send a secure email using the Secure Message Center.
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Tweet Us

@FNBOmaha is the official Twitter handle for First National Bank.
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Make a Payment Online

Log in to your online account to make an online payment 24/7.
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Personal FAQs

View frequently asked questions regarding personal products and services.
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Business FAQs

View frequently asked questions regarding business products and services.
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Credit Card Payment Address

Bankcard Payment Processing
P.O. Box 2557
Omaha, NE  68103
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Send Mail

First National Bank of Omaha
P.O. Box 2490
Omaha, NE   68103